Successful Communication as a tool of a CSM

✨✨✨Join us for the first event in 2026 at Refined, where Steve Morrell and Valeria Markova will speak about Successful Communications.✨✨✨

​😕 How often did you struggle with customer expectations?

😕 Or advocated a customer request internally, but was not able to get the attention of the Product Team?

😕 How to wisely and accurately say "no" to the customer who can turn back to your biggest competitor?

❤️‍🔥 Communication is the core of our work at Customer Success, let's check how to make it more successful.

​Steve and Valeria will introduce a powerful framework for how to communicate most holistically and effectively, and after that, we will continue with discussions in small groups. Bring your most challenging examples, we will find the solution together!

🥰Please register via our Luma link: https://luma.com/b9rjy9zw

👉 Topic: Successful Communication as a tool of a CSM

👉 When? Jan 28, Wed, 17.30 - 19.30

​👉 Where? Kaisaniemenkatu 4, 00100 Helsinki, 3rd floor, Refined office

​​👉 Format: 30 min presentation, 60 min discussions in small groups

​Maria & Dora.

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