If you were wondering, what is Customer Success, we prepared something special for you! ☺️
Together with Customer Success Network and Herizon, we will host a Customer Success Beginner Boot Camp on Feb 1 in Helsinki. This event would be beneficial for entry-level CSMs, or CSMs who are new in Finland (just relocated), and also for a wider audience:
😯for Customer support Specialists,
😯for Digital Marketing experts,
😯for engineers,
😯for everyone who would like to know what is this business function.
You will work in a small group, lead by Coach, who will guide you through the framework of Customer Success fundamentals:
- major pillars of Customer Success: Value Realization, Product Adoption, Customer Retention, Upsell & Cross-sell, Churn Prevention;
- what we measure: ARR, Logo Retention, Churn Rate, Product Usage;
- what will make me a good CSM in the first 3 months? (practical tips);
- what will make me a good CSM in first year? (strategic focus).
💪As the Boot Camp attendee, you will get a takeaway printout with you (and a link for a digital copy of it) with phrases that will look good in your CV (my customer retention rate is 85%, my book of business is 100k, ARR and other specific words).
👩🎓 LinkedIn Badge? yes! All Boot Camp participants will get a LinkedIn Badge of Accomplishment Customer Success Beginner Boot Camp.
😎 Meet the team of Coaches!
💜 Charlotta Kilpi, a Customer Success Manager at Hoxhunt
💜 Nils Iso-Markku, a Customer Success Manager at Sitedrive
💜 Pia Salin, a Senior Customer Success Manager at Dealfront
💜 Vanessa Moultson Jussila, a Senior Enterprise Customer Success Manager at Aiven
Big thanks to Ezra Zimbler for supporting all local initiatives from global Customer Success Network and to Mari Luukkainen and Viivi Marttinen for believing the value we bring to Herizon community and beyond.
Save the date!
▶️ when? Feb 1, Saturday, from 11:00 to 13:00
▶️ where? Käenkuja 3a, Helsinki, Herizon
We will serve coffee and tea.
See you soon!
Viivi and Maria
💜 💜
