October 24, Thursday, 5 pm - please join us for Customer Success Cafe in RELEX Solutions in Helsinki. Long-awaited topic, we are happy that after Data-Driven Decisions in Customer Success (link), we talk about the next step in the Customer Journey - how we showcase our value to customers:
Verified Outcomes model: how we align with customers on value realization, measurements, playbooks and progress;
how does RELEX measure and show Value to customers (spoiler alert - in the Product!);
KPI summary dashboard in the Product - do customers use it?
KPIs for CSMs with customer engagement.
Nadia Nicolai and Julian Lindhorst (Gainsight squad) will join us from Amsterdam and Timo Idänheimo will illustrate best practices in Value Discovery from the RELEX side. We hope that Gainsight will make a prize draw 😉- last year at the same event, 🌎🌳Chin won a ticket to Pulse Amsterdam! 😍
Powered by Customer Success Network and Gainsight.
Huge free parking for guests (please register on reception your car plate).
WHAT: Customer Success Cafe - Helsinki
WHEN: 24.10.2024, 5 pm!
WHERE: Postintaival 7, 00230 Helsinki, Entrance B
TOPIC: Value Realization!
SPEAKERS: Nadia, Julian, Timo
See you there!
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